I got this in a beauty subscription box. I pu,ped it about 100 times and still had no product coming out. I then took the lid off and there was no tube attached to the pump. I used the thin end of a comb to scrape around the inside of the bottle and still did not find the tube. There is no way to use the pump without a tube. This is so ridiculous and unacceptable for a $65 product.
I find this serum to be silky smooth, leaving a soft and hydrated look and feel to the eye area. The pump is easy to use, and it takes just a tiny drop to treat both eyes (helps justify the price). I like the fact that the formulation contains effective ingredients (peptide complex, proteins, Matrixyl 3000), while keeping harmful chemicals to a minimum. After a month of use, I can say I am pleased with the results - the deep hydration helps brighten the eyes.